PUBLIC ENEMY CONTACT DESK

GET IN TOUCH. BRING THE DETAILS.

Tell us what happened, where you are and what you need. Vague messages will be returned to the Galah.

TRACKING AN ORDER?

Check your dispatch email and Australia Post tracking before submitting the form. Most orders leave within 48 hours, but freshly roasted orders may take up to 5 business days to dispatch.

DAMAGED OR INCORRECT ORDER?

Have your order number, delivery postcode and photographs ready. You can include a share link to photographs in the form.

WHOLESALE ENQUIRY?

We will ask about your business, weekly coffee usage, equipment, delivery location and when you want to commence.

RETURNS OR SHIPPING?

Read our policies first. They may answer the question without requiring an investigation.

Shipping policy Refund policy

RESPONSE TIME USUALLY WITHIN TWO BUSINESS DAYS.

Complete information gets a faster answer. Messages containing only “call me” or “where is my order?” will not move to the front of the queue.

MAKE IT EASY FOR THE ROO.

The Galah has already ignored 47 calls. Give us the useful details once, properly, and the Roo will know what to do.

ENQUIRY FORM

GIVE US THE WHOLE STORY.

Fields marked with an asterisk are compulsory. Additional questions will appear depending on the type of enquiry selected.

01. WHO ARE WE DEALING WITH?

Full name

Business or organisation Enter “N/A” if the enquiry is not connected to a business.

Email address

Phone number

Suburb or town

Postcode

State or territory

Are you already a customer?

02. WHAT IS THIS ABOUT?

Enquiry type

What outcome are you seeking?

How urgent is this?

03B. BUSINESS AND SUPPLY DETAILS

Useful wholesale enquiries include real volumes, equipment and timing. “Send prices” is not enough information to assess supply.

Type of business

Your role in the business

Website or social profile

Estimated coffee use

Current coffee equipment

Intended commencement date

Current coffee arrangement and what needs to change

04. HOW SHOULD WE RESPOND?

Preferred response method

Best contact time

05. TELL US WHAT HAPPENED

Full enquiry details

Minimum 100 characters. Maximum 4,000 characters. 0 / 4,000

06. FINAL CHECK I have checked the relevant dispatch information or policy where applicable, and I have included enough information for this enquiry to be assessed. I confirm that the details provided are accurate and authorise Public Enemy Coffee Roasters to contact me about this enquiry.

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